Regulators' Code

The Regulators' Code is a code of practice that provides a clear framework for how regulators should engage with those that they regulate. It has been designed for use by not only Fire and Rescue Services but by other national organisations and local authorities. Below is the link to the new Regulators' Code.

Regulators' Code (opens in new window)

Fire Safety Guidance

With the exception of a very few specialised sites and specific risks, the majority of non-domestic premises and sites throughout England and Wales must now conform with the requirements of the Regulatory Reform (Fire Safety) Order 2005 (the Fire Safety Order). The guides below will help you to carry out a fire risk assessment at your workplace and identify the general fire precautions that you need to have in place.

Fire Safety Guides

Fire Safety Enforcement

We always aim to help businesses comply with the requirements of the Regulatory Reform (Fire Safety) Order 2005. However, at times we have to enforce the law by implementing a formal enforcement procedure. This is always a last resort for us and we will endeavour to avoid this course of action by working with you, the business owner/manager to resolve deficiencies to meet a satisfactory conclusion. The policy below outlines the approach that we will take in the event that enforcement becomes necessary.

Enforcement policy (new window, Word Document 115KB)

Compliments and Complaints

We want to learn from your experiences of using the service. If you compliment us on doing something well we can ensure that the good practice spreads across the service. We aim to ensure you are satisfied with our services but if there are occasions when you are less than satisfied and wish to let us know:

Submit a comment, compliment or complaint – on line form

Appeals Procedure

In the event that you would like to appeal against a notice issued by Cheshire Fire and Rescue Service, Article 35 - Appeals of the Regulatory Reform (Fire Safety) Order 2005, outlines the process as follows:

1) A person on whom an alterations notice, an enforcement notice, a prohibition notice or a notice given by the fire and rescue authority under article 37 (fire-fighters' switches for luminous tube signs) is served may, within 21 days from the day on which the notice is served, appeal to the court.

(2) On an appeal under this article the court may either cancel or affirm the notice, and if it affirms it, may do so either in its original form or with such modifications as the court may in the circumstances think fit.

(3) Where an appeal is brought against an alterations notice or an enforcement notice, the bringing of the appeal has the effect of suspending the operation of the notice until the appeal is finally disposed of or, if the appeal is withdrawn, until the withdrawal of the appeal.

(4) Where an appeal is brought against a prohibition notice, the bringing of the appeal does not have the effect of suspending the operation of the notice, unless, on the application of the appellant, the court so directs (and then only from the giving of the direction).

(5) In this article "the court" means a magistrates' court.

(6) The procedure for an appeal under paragraph (1) is by way of complaint for an order, and:

(a) the Magistrates' Courts Act 1980 applies to the proceedings; and

(b) the making of the complaint is deemed to be the bringing of the appeal.

(7) A person aggrieved by an order made by a magistrates' court on determining a complaint under this Order may appeal to the Crown Court; and for the avoidance of doubt, an enforcing authority may be a person aggrieved for the purposes of this paragraph.

Business Safety Performance Information

All our business safety activities are aimed at making Cheshire a safer community in which to live, work and visit. The pages below show our performance to date and how satisfied our customers are with the way in which we carry out these activities.

Business Safety - Performance Information

Customer Satisfaction Reports

Evaluation of Business Fire Safety Visits - April 1st to June 30th 2013 (new window, PDF 744KB)

Evaluation of Business Fire Safety Visits - July 1st to September 30th 2013 (new window, PDF 739KB)

Evaluation of Business Fire Safety Visits - January 1st to March 31st 2014 (new window, PDF 447KB)

Evaluation of Business Fire Safety Visits April 1st to June 30th 2014 (new window, PDF 441KB)

Evaluation of Business Fire Safety Visits July 1st to September 30th 2014 (new window, PDF 443KB)

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