Heightened Risk Home Fire Safety Referral

Do you know someone at risk from fire?

If you are a professional working with a vulnerable client, a landlord with tenants who could be at risk or look after a friend or family member in their home, Cheshire Fire and Rescue Service can help.

The following are some fire risk factors that may be apparent:

  • Targeted arson attack, or threat of arson.

  • Fire-setting activity within the household.

  • Unsafe cooking practices such as pans or grill being left on when not in use.

  • Unsafe smoker, overflowing ashtrays or cigarettes lying discarded around the property.

  • Burns to the person, clothing, bedding, carpets or furniture.

  • Reduced mobility affecting the ability to escape in a fire.

  • Impairment due to alcohol consumption, drugs and/or prescribed medication.

  • Dementia, Alzheimer’s disease or other memory loss.

  • Repeated slips, trips or falls.

  • Home oxygen user.

  • Air-filled pressure relieving mattress user.

  • Emollient cream user.

  • Candle use for economic reasons.

  • Hoarder.

  • repeated “near misses” from tele care linked smoke alarms

What you should do:

  • Explain the risk to the person and take any immediate steps to reduce the risk.

  • Obtain consent for you to contact Cheshire Fire & Rescue Service to request a home visit.

  • Call 0800 389 0053. This is the number of a service called Message Pad who will receive the request.

  • Explain to the person receiving the call that you wish to make a Home Fire Safety Referral.

  • DO NOT discuss sensitive personal information or vulnerabilities when making the referral.

When making a referral you must provide the following:

  • Your name and your agency.

  • Confirmation of householder consent.

  • Householder details; their name, address, post code and a contact number.

  • The post code is essential so that the request can be assigned for completion.

  • Your contact details so that someone can contact you to confirm the appointment.

What happens next:

  • Message Pad will pass the details to Cheshire Fire & Rescue Service who will make an appointment with the householder.

  • If you wish to discuss the circumstances of the referral or arrange a joint visit with a member of the Fire & Rescue Service contact 01606 868490.

Cheshire Fire and Rescue Service Data Privacy Statement

Cheshire Fire and Rescue Service works to keep people safe at home, on the roads and in the community. In order to do this work we will often need the name and address of our service users. 

To ensure people get the right services we may ask for further information such as age and any health requirements. This helps us to understand what peoples needs are and who else may be able to help.

We work closely with other agencies, and may offer assistance from other agencies such as Councils, Health Services, Adult & Children’s Services or third sector organisations. We will usually explain if we want to share personal information with other agencies and allow people to say no if they prefer. This may mean that people will not get all the help they may need.

There are some circumstances where we will not be able to ask for agreement. This is where the law requires us to contact other agencies, usually relating to crime or where there is a serious risk to personal safety.

Want to know more?

Cheshire Fire and Rescue Service takes its responsibilities under the General Data Protection Regulations 2018 very seriously indeed. If you would like any further information about what we do with your data or anything else contained in this communication please call 01606 868700

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