Control centre - administration

When not answering emergency calls, Control personnel are busy carrying out numerous other duties, including updating the computer systems to ensure that all the information held is accurate and current.

All incidents are allocated a unique incident number and coded to denote the type of incidents - the property involved, the cause and how the fire was extinguished. This information is validated daily and used to create management reports for Senior Fire Service Officers and Fire Authority Members.

Other duties include checking staffing levels and ensuring there are sufficient personnel at each station across the county to staff the appliances, making appropriate personnel moves to cover deficiencies, administrating the availability for the retained duty personnel, managing the Service sickness and accident reporting, taking administrative calls from Service people and members of the public, press enquiries, and a multitude of other calls.

More about North West Fire Control

Last updated: Tuesday 25 August 2015