Operational Support

The Operational Support team (also known as the OPA Administration hub) is responsible for supporting business processes throughout the Operational Policy and Assurance Department (OPA) and the wider Service.

Key responsibilities

Key responsibilities for the Operational Support team include:

  • Workforce planning including cover area movements

  • Admin support for Operational and Command Training

  • Customer Services at the Sadler Road site – providing a reception service, switchboard service, management of meeting rooms and managing parcel/post to and from the site

  • A comprehensive clerical and administration service supporting all areas of the Operational Policy and Assurance department, including Policy and Projects, Fleet Services, Health and Safety, Operational Training and Command Training

  • Administration of several Service databases including DAVIS licence checking, the Workforce Planning system and Fleet Management systems

  • Site logistics and building management service for the Sadler Road site

Support provided

The Operational Support team provides a vital role in supporting OPA departmental projects and core activities such as Business Continuity. The team provides support to all functions within OPA, including:

  • Policy and Projects

  • Operational Training and Assurance

  • Driver Training

  • Fleet Services

  • Health, Safety and Wellbeing

  • Accredited Centre

  • Workforce Planning

Last updated: Wednesday 12 February 2020