Making a Compliment or Complaint

Compliments - Cheshire Fire and Rescue Service welcomes positive feedback. We want to learn from your experiences of using the service. If you compliment us on doing something well we can ensure that the good practice spreads across the service.

Complaints - Cheshire Fire and Rescue Service aim to provide a high quality service to all our customers, but if you are unhappy with the service that you have received please let us know.

Fill out an online form to send Cheshire Fire and Rescue Service a Compliment or Complaint

Equality, diversity and inclusion

Cheshire Fire and Rescue Service is committed to providing the highest quality services, that are accessible and inclusive to everyone irrespective of their age, gender or trans identity, ethnicity, religious belief, sexual orientation or ability/disability. With these protected characteristics in mind, we will not tolerate any form of discrimination, bullying or harassment towards service users from employees, towards employees from service users and between service users taking part in our programmes.

Our general complaint form, below, can be used if you wish to make a compliment or complaint about any matter relating to equality, diversity and inclusion. Complaints will be handled in line with our Complaints Procedure

Complaint form

Last updated: Wednesday 29 September 2021