British Red Cross

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On this page you can find out information about our partnership with the British Red Cross and information about Fire and Emergency Support Service:

Fire and Emergency Support Service

The Fire and Emergency Support Service helps people cope in the aftermath of a fire or emergency, providing practical help, advice and comfort.

Based out of Birchwood Fire Station, the volunteers mobilise the specially equipped vehicle to attend a scene within 90 minutes. At the scene volunteers provide practical help in the form of food, clothing and assistance in dealing with statutory bodies, In addition volunteers listen and offer emotional support.

This service operates 'out of hours' across Cheshire, Halton and Warrington between 6pm to 6am Monday to Friday and 24 hours over weekends and bank holidays.

The Fire and Emergency Support Service is designed to meet the needs of people who have suffered damaged to their home following a fire, flood or similar incident.

This free service is delivered by specially trained British Red Cross volunteers, who work in co-operation with the local Fire and Rescue Service.

They use an adapted vehicle to assist them in providing practical and emotional support to the victims of the incident. They will arrive at the scene within 90 minutes of being called by the Fire and Rescue Service.

What Type Of Service Is Available?

  • Immediate temporary shelter in the Support Vehicle

  • Assistance in seeking temporary accommodation

  • Emotional Support

  • Sign-posting to other organisations

  • Support with the care of children and pets

  • Use of shower and toilet facilities

  • Provision of clothing and toiletries

  • Light refreshments

  • Use of a telephone

  • Use of a camera to assist with insurance claims

  • First aid

Become a volunteer

If you like a challenge, If you are available to work *out of hours*,
If you work to help people in a crisis,
Then the Fire and Emergency Support Service could be for you!

If you would like to support the service by becoming a volunteer, or want more information, please contact Anna Beaver on:


Cheshire Branch
WA16 0AW

Office Tel No:
01565 682324 Northwich

Mobile No: 07843 468009

More Information

If you would like to support the service by making a donation or becoming a volunteer, or want more information, please contact your local British Red Cross Branch.

Please use the links below for more information:

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