FOI Request 1941

Subject: Social Listening and Media Monitoring

Status: Complete

Date received: December 2023

Question Asked:

The details we require are:

1. Do you use a social listening platform?

2. If so, what tools do you use?

3. How much do you spend annually on a social listening tool?

4. Which month & year does your contract with your supplier end?

5. Do you use a media monitoring platform?

6. If so, what tools do you use?

7. How much do you spend annually on a media monitoring tool?

8. Which month & year does your contract with your supplier end?

9. Who is the budget holder for these contracts?

Our Response:

1. Do you use a social listening platform?

2. If so, what tools do you use?

   Yes, the Service uses the ‘Orlo’ social media management platform (previously known as SocialSignIn).

3. How much do you spend annually on a social listening tool?

   This information is already in the public domain - invoices paid over £500 are published on the Service’s website each month:

   Cheshire Fire & Rescue Service - What we spend

4. Which month & year does your contract with your supplier end?

   Information in relation to this contract is already publicly available and can be found on the BlueLight public contract database below using the ‘Cheshire fire and Rescue Service’ filter and contract number CPA/SPU/1504:

   Sell2

5. Do you use a media monitoring platform?

6. If so, what tools do you use?

   Yes, the Service uses the ‘Onclusive’ media monitoring tool (previously known as PRGloo).

7. How much do you spend annually on a media monitoring tool?

   This information is already in the public domain - invoices paid over £500 are published on the Service’s website each month:

   Cheshire Fire & Rescue Service - What we spend

8. Which month & year does your contract with your supplier end?

   This information can be found on the same public contract database as above using the contract number CPA/SPU/1696F

9. Who is the budget holder for these contracts?

   The budget holder information for both contracts can also be found on the BlueLight public contract database using the same details as above.

Outcome: Information Provided

FOI responded to within timescales: YES

Further action: NO