- Your service
- Information
- Privacy & Cookies Polic...
Cheshire Fire and Rescue Service is committed to protecting you and your family’s personal information. This page explains how we collect, use and protect your information on this website.
For more general information about your Data Protection rights, how we use your personal data and privacy notices please take a look at our Data Protection web page.
This page answers some important questions about how we can collect, use and protect your personal details on this website.
When you participate in, access or sign up to any of Cheshire Fire and Rescue Service's website activities or online content we may collect personal information about you, such as your name, email, postal address, telephone number or date of birth - depending on the activity. We will only collect the minimum information necessary to provide the activity or service.
We will use your information only for the purposes that you provided it, including to contact you and to provide you with services that you have requested. We will keep your information confidential and generally we will only use your information within Cheshire Fire and Rescue Service. We will take all reasonable steps to protect your personal information in storage.
We will not use your information to contact you for marketing purposes or promote new services unless you specifically agree.
For the purpose of data collection we use Microsoft Forms - a third party service which is not operated by the Service. Please note Microsoft Forms may be processing some of your data (e.g. through cookies) in order to deliver its products.
Details of Microsoft's privacy policy can be found at:
A few examples of where the Service would ask for your personal data include:
When requesting a Home Safety Check - so that we can visit you at home to check that your home is safe from fire.
On ‘contact us’ forms - which allows you to contact us about any Fire and Rescue service matter
On ‘comment’ forms - on certain pages of this website we will enable the option for users to be able leave a comment, for example on one of our Blog posts. The information you provide will be moderated and approved for all other users to see. This information is not used in any other way.
On ‘fault reporting’ and ‘rectification’ forms - these types of forms ask users to submit building and contact information to be stored in case of an emergency.
Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.
We will use your information only for the purposes that you provided it, including:
To contact you (for example if you have contracted us or subscribed to one of our services
To provide you with services that you have requested (for example to send you a newsletter or an alert, or offer a Safe and Well Visit)
To personalise the way our website content is presented to you, for example if you provide your postcode, we will use that information to customise maps based on your location.
We will keep your information confidential and generally we will only use your information within Cheshire Fire and Rescue Service. We will take all reasonable steps to protect your personal information in storage.
We will not use your information to contact you for marketing purposes or promote new services unless you specifically agree.
Our website contains links to other websites (third party sites). These websites are not under our control and may not follow the same policies that we follow. We encourage you to review the privacy policies of these third party sites, Further information on your rights relating to your personal data can be found on the Information Commissioner’s website: Information Commissioner's website (opens in new window)
We use cookies on our website. When you visit our website we tell you that cookies are being used in a pop up. By continuing to use our site you are giving your consent to the use of cookies.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. There are different categories of cookies that can be used and they may be essential or non essential.
We use cookies to make our website function properly (such as to control the pop up icon and remember whether you have said you will allow our cookies or not). We also use cookies to collect how many visitors use our website, which pages are visited, and if there are any error messages. This helps us to make improvements.
We do not use cookies to collect information that identifies our visitors. All the information is aggregated and is therefore anonymous. We do not make any attempt to find out the identities of those visiting our website, for example by matching data collected by cookies with any personally identifying information from any other source.
Here is a list of cookies used on the Cheshire Fire and Rescue Service website:
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie | Duration | Description |
|---|---|---|
duocms.session | 1 day | Used by the site to store preferences and site specific functionality |
duocms.session.sig | 1 day | Used for security purposes |
cookieconsent | 1 year | Used to store your cookie preferences |
This site embeds code into some web pages from third party providers including Google, Youtube and Vimeo to provide various features including Maps, Video and to reduce spam form filling.
These third party providers may use these embeds to track your usage and in some cases also save cookies.
Provider | Description | |
|---|---|---|
YouTube | Allows you to view youtube videos embedded in this website, without visiting youtube.com directly | |
Vimeo | Allows you to view Vimeo videos embedded in this website, without visiting vimeo.com directly | |
Google Maps | Allows you to view maps embedded in this website, without visiting maps.google.com directly | |
Google Recapture | Allows us to reduce spam being sent through our feedback forms. |
Analytics cookies are used for various reasons including to understand how visitors interact with this website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie | Duration | Description |
|---|---|---|
_ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
_gat_gtag | 1 minute | Set by Google to distinguish users. |
_gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
You can always go back and update your cookie privacy settings at any time.
We recommend you allow the cookies we set by this website as they help us provide a better service.
If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.
Under settings you can also delete individual cookies or any cookies that your browser has stored.
You can find more information on how to delete and control cookies at: * All about Cookies website (opens in new window)
If you set your browser to refuse cookies, please be aware that there may be functionality on various websites that does not work.
Cheshire Fire and Rescue Service may revise these terms at any time by updating this posting.
You are advised to visit this page from time to time to review the current terms because they are binding on you.
Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages on the Cheshire Fire and Rescue Service web site.
We keep our privacy notice under regular review and we will place any updates on this webpage.
If you have any questions or comments about the Privacy Policy please contact us via email : requests@cheshire.police.uk or write to us at:
Data Protection Officer
Cheshire Constabulary Headquarters
Clemonds Hey
Oakmere Road
Winsford
Cheshire
CW7 2UA
Tel 01606 362384
Last updated: Thursday, 24 August 2023