Service Improvement Business Support Officer

The main purpose of this job role is to provide a comprehensive administrative support to the Service Improvement Department which comprises the Corporate Programme Office (CPO) and Organisational performance and planning teams.

Duties will include:

1. Plan and co-ordinate the arrangements for a range of business-critical meetings, workshops and events involving Service Improvement personnel, attending and taking minutes and actions as required to provide an accurate and timely record of decisions

2. Coordinate returns for the quarterly Performance and Programme Health Reports. 

3. Support the administration, maintenance and monitoring of Key Service Improvement action plans including recommendations pertaining to previous HMI audits and notable operational incidents (e.g. Grenfell) 

4. Assist in the co-ordination of data returns for both the Inspectorate and Home Office.  

5. Provide administrative support in the development, co-ordination and review of Service wide departmental plans to ensure effective delivery against organisational objectives. 

6. Facilitate the recording, monitoring and tracking of both internal and external audit recommendations and actions.  

7. Provide administrative support to the Service’s project managers at project and programme board meetings. 

8. Take ownership of administration of the Cheshire Planning System (CPS), the Service’s in house project management tool - including the project request and setup process. 

9. Support the Corporate Programme Manager to ensure projects adhere to internal policies and procedures – including regular meetings with Project managers to ensure progress, risks and key project documentation is being captured on CPS. 

10. Monitor and update the benefit register, project closedown and PIR trackers on behalf of the CPO. 

11. Review and track the policies attributed to the department.

To apply, please complete the job application form and provide evidence of competency against the requirements of the attached job description.

CFRS offers an excellent benefits package including:

• Local Government Pension Scheme

• Generous annual leave entitlement

• Training and development opportunities

• Free parking and access to an on-site gym

 Find out more about our staff benefits

Requirements of the role include:

• Educated to at least BTEC Higher, NVQ Level 3 Business Administration or equivalent with a good level of literacy and numeracy

• Knowledge and experience of IT systems, data bases, software including networking and spreadsheets e.g. Microsoft Office suite of applications

• Ability to work to tight deadlines

• Good written and verbal communication skills

• Ability to build personal relationships and work well as a team

• Ability to plan and prioritise own workload

Further information, a full job description and application form can be found below or alternatively contact the HR Recruitment Team at recruitment@cheshirefire.gov.uk

Please ensure you read the Application guidance notes before completing your application.

Please return completed application forms via email to recruitment@cheshirefire.gov.uk

Please quote job reference 68/26/SIBSO on your application form.

Job description

Application guidance notes

Application form

Closing Date for Applications: 12pm Monday 13 April 2026

Workplace Adjustments and Accommodations

It is important that you consider at an early stage of the process if you would like to request arrangements that will assist you in completing the selection process. For example, in relation to disability; a neurodiverse condition such as dyslexia; pregnancy; religion or belief; or injury etc. Any requests for workplace adjustments will be treated with the utmost confidence. For support or further information please email: recruitment@cheshirefire.gov.uk

Applications for part-time and job share working will be considered for this post.

Appointment to this post is subject to a satisfactory Standard Disclosure & Barring Service check.

Please note that internal applicants must inform their Head of Department that they are applying for the role before submitting their application.

Cheshire Fire and Rescue Service (CFRS) is committed to keeping vulnerable adults, children and young people safe from harm in all of the work that CFRS undertakes. CFRS recognises that it has a legal and moral obligation to safeguard these groups of people. Furthermore, it acknowledges that the protection of vulnerable adults, children and young people from harm is the responsibility of everybody within the organisation.

We are committed to creating a diverse and inclusive workplace. We actively encourage applications from people of all backgrounds, including those from underrepresented groups such as women, people from ethnic minority backgrounds, the LGBT+ community, people with disabilities, and those with non-traditional career paths. If you’re passionate about the role we would encourage you to apply — your unique perspective could be exactly what we’re looking for.