FOI Request 1988

Subject: Live Chat / Web Chat tool

Status: Complete

Date received: March 2024

Question Asked:

1. Do you use a tool for live chat/web chat?

2. If so, which supplier do you use for this tool?

3. How much do you spend annually on a live chat/web chat tool?

4. Which month & year does your contract with your supplier end?

5. Who is the budget holder for this contract?

Live chat is a tool that connects customers with actual, human support representatives.  This allows your users to resolve issues in real time.  Using live chat, customers can get answers quickly.  They’ll spend less time waiting to find a solution or sifting through a knowledge base on your website.

Our Response:

Unfortunately, we do not use any live chat or web chat functions so are unable to assist with your enquiry.

Outcome: Data Not Held

FOI responded to within timescales: YES

Further action: NO