FOI Request 2280

Subject: Use of AI

Status: Complete

Date received: January 2026


Question Asked:

Please provide answers to the following:

1. AI Use in Operations

Does your organisation currently use any form of Artificial Intelligence (AI) or automated systems in its operations?

  • If yes, please list the tools or systems in use and provide a brief description of their purpose (e.g. administrative support, triage, analytics, chatbot services, etc.).

  • If not, please state whether your organisation has explored or piloted any AI-based technologies in the past 3 years.

2. AI for Decision-Making

Does your organisation use AI or algorithmic systems to support or inform decision-making in any area (e.g., resource allocation, risk assessments, case prioritisation)?

  • If yes, please describe the type of decision-making supported and the nature of the AI’s role (e.g., advisory, automated assessment, automated decision).

  • Please also confirm whether human oversight is applied.

3. AI Chatbots and Customer Interaction

Does your organisation currently use chatbots or virtual assistants - AI driven or rules-based - to support public enquiries or internal staff functions?

  • If yes, please specify their purpose, whether they are AI-based, and when they were implemented.

4. Policies and Governance

Does your organisation have any formal policy, strategy, or guidance relating to the use of Artificial Intelligence or automated decision-making?

  • If yes, please supply a code or provide a link.

  • If not, please indicate whether such a policy is in development.

5. Data Protection and Ethics

If AI systems are used, what measures or frameworks does your organisation have in place to ensure:

  • Compliance with data protection and privacy obligations

  • Transparency for service users

  • Ethical or responsible use

(For example, DPIAs, algorithmic impact assessments, ethical guidelines - if applicable.)

6. Trials, Pilots or Future Plans

Has your organisation run any pilots, trials, or exploratory projects involving AI in the last 3 years, or does it plan to do so in the next 12-24 months?

  • If yes, please provide brief details of the purpose, timeline, and status of these initiatives.

7. Staff Training and Awareness

Does your organisation provide any training, guidance, or internal communications to staff relating to AI, its use, or its implications?

  • If yes, please describe the type of training or include documents if available.


Our Response:

Please see our response below to your Freedom of Information Request.

1. AI Use in Operations

Does your organisation currently use any form of Artificial Intelligence (AI) or automated systems in its operations?

No

  • If yes, please list the tools or systems in use and provide a brief description of their purpose (e.g. administrative support, triage, analytics, chatbot services, etc.).

    N/A

  • If not, please state whether your organisation has explored or piloted any AI-based technologies in the past 3 years.

    No

2. AI for Decision-Making

Does your organisation use AI or algorithmic systems to support or inform decision-making in any area (e.g., resource allocation, risk assessments, case prioritisation)?

No

  • If yes, please describe the type of decision-making supported and the nature of the AI’s role (e.g., advisory, automated assessment, automated decision).

    N/A

  • Please also confirm whether human oversight is applied.

    N/A

3. AI Chatbots and Customer Interaction

Does your organisation currently use chatbots or virtual assistants - AI driven or rules-based - to support public enquiries or internal staff functions?

No

  • If yes, please specify their purpose, whether they are AI-based, and when they were implemented.

    N/A

4. Policies and Governance

Does your organisation have any formal policy, strategy, or guidance relating to the use of Artificial Intelligence or automated decision-making?

No

  • If yes, please supply a code or provide a link.

    N/A

  • If not, please indicate whether such a policy is in development.

    No

5. Data Protection and Ethics

If AI systems are used, what measures or frameworks does your organisation have in place to ensure:

  • Compliance with data protection and privacy obligations

    N/A

  • Transparency for service users

    N/A

  • Ethical or responsible use

    N/A

(For example, DPIAs, algorithmic impact assessments, ethical guidelines - if applicable.)

6. Trials, Pilots or Future Plans

Has your organisation run any pilots, trials, or exploratory projects involving AI in the last 3 years, or does it plan to do so in the next 12-24 months?

No

  • If yes, please provide brief details of the purpose, timeline, and status of these initiatives.

    N/A

7. Staff Training and Awareness

Does your organisation provide any training, guidance, or internal communications to staff relating to AI, its use, or its implications?

No

  • If yes, please describe the type of training or include documents if available.

    N/A


Outcome: Information Provided

FOI responded to within timescales: YES

Further action: NO

Back to FOI requests


Last updated: Thursday, 5 February 2026


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