FOI Request 2207

Subject: Citizen Engagement Platform

Status: Complete

Date received: August 2025

Question Asked:

The information that we require, under the Freedom of Information Act, is as follows:

1) Do you use a Citizen Engagement platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Citizen Engagement tool?
4) Which month & year does your contract with your supplier end?

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:
Collect feedback on policies, services, or community issues
Conduct surveys and polls
Enable reporting of local issues, like potholes or graffiti
Share updates, news, and documents with the public
Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.

Our Response:

Please see our response below to your Freedom of Information Request.

1) Do you use a Citizen Engagement platform?

Yes

2) If so, what tools do you use?

SurveyMonkey

3) How much do you spend annually on a Citizen Engagement tool?

£750.00

4) Which month & year does your contract with your supplier end?

March 2026

Outcome: Information Provided

FOI responded to within timescales: YES

Further action: NO