FOI Request 2254

Subject: Survey Tool Platforms, Licensing, and Annual Costs

Status: Complete

Date received: November 2025

Question Asked:

The information that we require, under the Freedom of Information Act, is as follows:

1. Do you use a survey platform?

2. If so, what tools do you use?

3. How much do you spend annually on a survey platform?

4. Which month & year does your contract with your supplier end?

Surveys may be utilised to gather public perceptions, inform policy, gain general understanding and drive further decisions internally.

These platforms can be used by governments, cities, or organisations to:

Collect feedback on policies, services, or community issues Conduct surveys and polls

Enable reporting of local issues, like potholes or graffiti Share updates, news, and documents with the public

Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace

They can play a major role in increasing transparency, accountability, and trust in public decision-making.

Our Response:

Please see our response to your Freedom of Information Request below.

1. Do you use a survey platform?

   Yes

2. If so, what tools do you use?

   Survey Monkey

3. How much do you spend annually on a survey platform?

   £750.00

4. Which month & year does your contract with your supplier end?

   March 2026

Outcome: Information Provided

FOI responded to within timescales: YES

Further action: NO