FOI Request 2276

Subject: CAD, ICCS & Rostering Systems

Status: Complete

Date received: January 2026

Question Asked:

I am writing to request information under the Freedom of Information Act 2000 relating to your Command & Control (CAD), Integrated Communications & Control System (ICCS), and Rostering/Workforce Management systems for the Fire and Rescue Service.

This request has been structured and prioritised to minimise burden on operational teams and to support efficient processing. If the request risks exceeding the appropriate cost limit, please prioritise sections in the order listed below.

SECTION A - Contract & Commercial Information (Priority 1)

For each of the following systems, please provide the information requested below separately for CAD, ICCS, and Rostering where applicable.

A1. Supplier & Contract Details

• Name of current supplier(s)

• Contract reference number (if held)

• Contract start date

• Initial contract end date

• Extension options available (duration and number)

• Whether any extensions have been exercised and revised end date

• Total contract value (including any exercised extensions)

• Annual contract value

• Pricing model used (e.g. per-seat, per-control room position, per-appliance, enterprise licence)

A2. Scope of Services Included

Please confirm whether the contract includes the following elements:

Software & Support

• Core software licence

• 1st / 2nd / 3rd line support (and support hours)

• Hosting or infrastructure provision

• Software upgrades and release management

• Contractual uptime or availability targets

Hosting Model

• SaaS / cloud hosted

• Private cloud

• On-premise

• Hybrid

Interfaces & Integrations

• Interfaces between CAD and ICCS

• Interfaces with mobilising, mapping, AVL, or other operational systems

• Any third-party integration tools or middleware

SECTION B - Contract Performance & Service Management (Priority 2)

Where held, please provide:

• Contractual service level indicators (SLAs / KPIs)

• Any documented performance reporting or review outputs from the last 24 months

• Whether any service credits, penalties, or formal escalations have been applied

SECTION C - Procurement & Contractual Documentation (Priority 3)

For the procurement leading to the current contract(s):

• Procurement route used (Open, Framework, Direct Award, Further Competition)

• If via framework: framework name, lot number and call-off reference

• Copies of:

  - Signed contract (including schedules)

  - Any material contract variations or extensions

  - Any change control notices relating to scope or cost (where held)

Redactions are acceptable where commercially sensitive.

SECTION D - Renewal, Strategy & Market Engagement (Priority 4)

Where information is held, please confirm:

• Whether there is an intention to re-procure, extend, or replace:

  - CAD

  - ICCS

  - Rostering

• Indicative timescales for any planned market engagement

• Whether any soft-market testing, PIN notices, or supplier briefings have been conducted or are planned

SECTION E - Organisational Context (Priority 5)

For context only:

• Number of control rooms operated

• Approximate number of ICCS operator positions

• Approximate number of operational staff covered by the rostering system.

Our Response:

Please see our response below to your Freedom of Information Request.

In response to Section A, A1

Cheshire Fire Authority do not have a contract for a Command & Control (CAD) system or an Integrated Communications & Control System (ICCS).

Cheshire Fire Authority do have a contract for rostering, this is the Availability Roster Management System and details are publicly available on:

Sell2

You can search contracts by name and filter in order to see contracts for Cheshire Fire Authority only, then select a contract to view the details.

The portal provides the contract start and end dates. It also has the contract document attached which states the dates covered. Under Section 16 of the Freedom of Information Act we are required to provide advice and assistance we have therefore attached the relevant document below. It doesn’t specify an extension option as there isn’t one. The portal states total contract value. Actual pricing or the pricing model is commercial confidential.

2276_-_information.pdf

Spend data is also publicly available and invoices paid over £500 are published on Cheshire Fire Authority’s website each month, you can view by clicking the following link:

Transparency

In response to Section A, A2

No information held.

In response to Section B

No information held.

In response to Section C

This is the same response to ‘Response to Section A, A1’ above.

In response to Section D

No information held.

Outcome: Information Provided

FOI responded to within timescales: YES

Further action: NO