FOI Request 2088

Subject: Enterprise Application Contract Information

Status: Complete

Date received: December 2024

Question Asked:

The information I require relates to the organisation’s software contract, please send me the organisation’s primary contract around the types of contracts below.

I require the organisations to provide me with the following contract information relating to the following corporate software/enterprise applications:

A. Enterprise Resource Planning Software Solution (ERP) - this is the organisation’s main

ERP system and may include service support, maintenance and upgrades.

B. Primary Customer Relationship Management (CRM) Solution-this is the organisation’s main

CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use include Microsoft Dynamics, Front Office, Lagan CRM, Firm step

C. Primary Human Resources (HR) and Payroll Software Solution - this is the organisation’s main

HR/Payroll system and may include service support, maintenance and upgrades. In some cases, the HR contract maybe separate to the payroll contract please provide both types of contracts. Examples of HR/Payroll systems the organisation may used include iTrent, Resource link.

D. The organisation’s primary corporate Finance Software Solution - this is the organisation’s main

Finance system and may include service support, maintenance and upgrades. Examples of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP

In some cases you may come across contracts that provides service support maintenance and upgrades separate to the main software contract, please also provide this information in the response following the requested data below.

For each of the categories above can you please provide me with the relevant contract information listed below:

Software Category: ERP, CRM, HR, Payroll, Finance
Name of Supplier: Can you please provide me with the software provider for each contract?
The date in which these applications were implemented
The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier’s name again please provide me with the actual software name.
Description of the contract. Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.
Please also include any modules included within the contract as this will support the categories you have selected in question 1.
Number of Users/Licenses: What is the total number of user/licenses for this contract?
Annual Spend: What is the annual average spend for each contract?
Contract Duration: What is the duration of the contract please include any available extensions within the contract.
Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provided, please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job, title, email, contact number).

Our Response:

A. Enterprise Resource Planning Software Solution (ERP) - this is the organisation’s main

ERP system and may include service support, maintenance and upgrades.

Cheshire Fire Authority use Agresso/Unit 4 which is an ERP system but only use the financial side of things and that is covered in other questions below.

B. Primary Customer Relationship Management (CRM) Solution-this is the organisation’s main

CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use include Microsoft Dynamics, Front Office, Lagan CRM, Firm step

Cheshire Fire Authority do not use a CRM system.

C. Primary Human Resources (HR) and Payroll Software Solution - this is the organisation’s main

The name of the software used by Cheshire Fire Authority for HR is OpenHR which incorporates OpenHR Data Manager v 9.2.5, OpenHR Security Manager v9.2.3 (for setting up permissions/user groups) and OpenHR System Manager v9.2.8 (for system admin/configuration).

Cheshire Fire Authority outsource payroll to an external provider, therefore do not use payroll software in house.

D. The organisation’s primary corporate Finance Software Solution - this is the organisation’s main

Cheshire Fire Authority use Agresso/Unit 4 Business World (renamed to ‘continuous release’ recently) provided by Unit 4. The Software and licences are owned by CFRS and a yearly support and maintenance contract is procured from Unit 4. We have unlimited web licences.

Contracts

If Cheshire Fire Authority have a contract in place this information is publicly available on the following public contract database, you can view by clicking the following link:

Sell2

You can then search contracts by name and filter in order to see contracts for Cheshire Fire Authority only, then select a contract to view the details.

Spend

Invoices paid over £500 are published on Cheshire Fire Authority’s website each month, you can view by clicking the following link;

Cheshire Fire & Rescue Service - What we spend

The links provided answer the questions relating to all contract/spend questions.

Outcome: Information Provided

FOI responded to within timescales: YES

Further action: NO

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Last updated: Friday, 30 January 2026