Useful Links

The information contained within these websites lies beyond our control therefore, we cannot accept any liability for its accuracy or content. Visitors who rely on this information do so at their own risk.

New website launched

The government have launched a new website for fire and rescue information in England:

Fire England (opens in new window)

Community Safety:

RoSPA - The Royal Society for the Prevention of Accidents

RoSPA is a registered charity working for the wellbeing of families everywhere, helping to put an end to unnecessary suffering at work, on the road, in the home, and at leisure as they strive to achieve their vision: Life, free from serious accidental injury:

ROSPA (opens in new window)

Carers UK

Looking after someone can be a rewarding experience but it can also be lonely and bewildering. At these times, you need people around you who really understand caring. That’s where we come in. We help each other by sharing experiences and offering support. Guided by a Board of Trustees that's primarily made up of carers, we're rooted in the real experiences of our members and we're here to make life better for carers:

Carers UK (opens in new window)

Chester and District Federation of the Blind

The Chester and District Federation of the Blind (CDFB) is a charity run by and for people who are blind or partially sighted:

Chester and District Federation of the Blind (opens in new window)

Cheshire, Halton and Warrington Race & Equality Centre

CHAWREC was founded in 1995 originally as a Racial Equality Council. However, since then we have expanded into dealing with all areas of equality, although we still retain a specialism in race equality work. Our objectives are to eliminate discrimination, especially racial discrimination, and promote equality of opportunity and good relations:

CHAWREC (opens in new window)


We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding:

MIND (opens in new window)

Hub of Hope

The Hub of Hope is a first of its kind, national mental health database which brings together organisations and charities, large and small, from across the country who offer mental health advice and support, together in one place:

The Silver Line

The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year:

The Silver Line (opens in new window)

Need help? Call us ANYTIME on: 0800 4 70 80 90

Deafness support agencies

Please visit Deafness support agencies for further information.

National Domestic Violence Helplines:

Men’s Advice Line

A confidential helpline for men experiencing domestic violence. We help by giving you time to tell your story, offering emotional support, providing practical advice, signposting you to other services for specialist help:

Men’s Advice Line (opens in new window)

Call freephone 0808 801 0327 Monday-Friday 9am-5pm or email

Refuge - for women and children. Against domestic violence. 

Supporting those who have experienced violence and abuse is at the core of everything we do. No matter what your experience - domestic violence, sexual violence, ‘honour’ based violence, forced marriage, FGM, human trafficking or modern slavery - we are here to support you:

Refuge - for women and children. Against domestic violence (opens in new window)

Freephone 24-Hour National Domestic Violence Helpline:0808 2000 247

Hate Crime Partners

Victim Support specialist service receiving referrals for victims of Race and Faith Hate Crime:


Telephone: 0151 353 4041

Dial West Cheshire, DIB Macclesfield or Congleton; receive referrals in relation to disability hate crime:

Website: Dial house Chester (opens in new window)


Telephone: 01244 345655

Congleton Disability Information Bureau:

Municipal Offices, Market Square, Congleton, CW12 1EX.

Telephone: 01260 295725

Opening hours: Monday, Tuesday, Thursday, Friday 9.30am - 4pm. Closed Wed / Sat / Sun / Bank Holidays

Macclesfield Disability Information Bureau:

Pierce Street, Macclesfield, Cheshire, SK11 6ER.

Telephone: 01625 501759


Fax: 01625 869685

Opening hours:  Monday to Friday 9.30am - 5pm. Closed Sat / Sun / Bank Holidays

The Lesbian and Gay Foundation: For any LGBT hate crime victim, or individuals looking for any level of specialist support including counselling:


Telephone: 0845 3303030

Visit: Number 5, Richmond Street, Manchester. M1 3HF. Monday-Friday between 10am and 8pm.

Canal Boat Project; receive referrals for any young victims of any hate related crime:

Manager: Norma Hornby


Telephone: 01928 718100

Road Safety:

British Cycling

The organisation oversees all forms of cycling in Britain. Whether you are a competitor in one of the six sporting disciplines, (BMX, mountain bike, cyclo-cross, road, track and cycle speedway) a personal challenge rider, a commuter or a leisurely weekend rider, we are committed to helping you enjoy cycling:

British Cycling (opens in new window)

Highways England

We are Highways England. We operate, maintain and improve England’s motorways and major A roads:

Highways England (opens in new window)


TyreSafe is the UK’s charity dedicated to raising awareness of the importance of correct tyre maintenance and the dangers of defective and illegal tyres (registration number 1168354):

Tyresafe (opens in new window)

Children and Young People:

The Prince’s Trust

For further information please visit Prince's Trust (opens in new window)

Young Carers:

Action for Children: We offer practical and emotional support to ensure young carers enjoy and achieve, just like their peers. Young carers aren't going to stop caring. But we can help give them a break to learn and have fun, letting them balance their caring responsibilities with just being a child and growing up:

Action for Children (opens in new window)

Cheshire Young Carers

Cheshire Young Carers helps thousands of young carers by listening to their needs, giving them a break, making sure they feel like a child with other young carers, allowing them space to have ‘me’ time and access to someone to talk to in a safe and fun environment:

Cheshire Young Carers (opens in new window)

Child Accident Prevention Trust (CAPT)

We give free child safety advice to parents and carers, support professionals working with children and families, support senior professionals and policymakers and advise the government and organisations on child safety:

Child Accident Prevention Trust (opens in new window)

Children’s Burns Trust

We are a national charity dedicated to providing rehabilitation support for burned and scalded injured children and their families, as well as prevention and awareness campaigns for which there is little or no national funding:

Children’s Burns Trust (opens in new window)

Fire Service

Local Authorities



Chester and District Federation of the Blind

The Chester and District Federation of the Blind (CDFB) is a charity run by and for people who are blind or partially sighted:

Energy Suppliers

Cheshire, Warrington and Halton electricity and gas suppliers include Scottish Power Energy Networks, Electricity North West and Cadent Gas.

If you are unsure who supplies your energy please visit the Energy Networks Association website where further information about who to contact can be found:

Who is my network operator? (opens in new window)

If you would like assistance from your known energy supplier please contact them directly via the following details:

Cadent Gas

Cadent Gas website (opens in new window)

General Enquiries: 0345 835 1111

Electricity North West

Electricity North West website (opens in new window) 

General Enquiries: 0800 195 4141

Scottish Power Energy Networks

Scottish Power Energy Networks (opens in new window)

General Enquiries: 0800 001 5400

Power Cut

To report a power cut or damage to electricity power lines or substations call the national free phone number on 105.

Priority Services Register

The Priority Services Register (PSR) is a free service provided by suppliers and network operators to customers in need. You can receive the services available if you:

  • are of pensionable age

  • are disabled or chronically sick

  • have a long-term medical condition

  • have a hearing or visual impairment or additional communication needs

  • are in a vulnerable situation.

To find out more about what these services may include please visit Priority Service Register (opens in new window)

Last updated: Thursday 22 December 2022

Last updated: Monday, 29 April 2024